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FAQ and Shortcuts | Lansenger User Guide
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Appendix

FAQ and Shortcuts

Shortcut Reference

Windows / macOS Desktop

Shortcut Function
Ctrl+C / Cmd+C Copy message text
Ctrl+V / Cmd+V Paste
Right-click message Open message action menu
Mouse select text + copy shortcut Partially copy message content

Mobile Gestures

Gesture Function
Long-press message Open message action menu
Long-press conversation Open conversation action menu (pin/mute/hide, etc.)
Slide up while recording Cancel voice recording
Slide left on recording interface Switch to voice-to-text input

FAQ

Login

Q: What if I forget my password? Mobile supports password recovery. You can also contact your administrator to reset it.

Q: Login says my account is locked? After entering incorrect passwords beyond the set limit, the account is temporarily locked. Wait for the lock period to end before logging in again.

Q: How do I log in after changing my phone number? You can change it in the client’s “Change Phone Number” page, or contact your administrator.

Q: How do I switch between organizations? Tap the organization name in the top-left corner to switch in the organization list. If the same phone number/email is registered in multiple organizations, you can log in to all simultaneously.

Messages

Q: Is there a time limit for recalling messages? Default is 2 minutes. Organization administrators can configure a longer period (up to 30 days).

Q: After clearing chat history, can the other person still see it? Yes. Clearing only affects your own multi-device viewing. The other person/group members’ history is unaffected. The cloud retains the original data.

Q: Group message read receipts not showing? Groups with 200+ members do not show read receipts by default (adjustable by the operations platform). Members who joined after the message was sent also do not appear in read/unread lists.

Q: File shows “Expired”? Files past their validity period are marked as expired. Files favorited or saved to cloud drive before expiration are unaffected.

Feature Differences

Q: Why don’t I have certain features on Mac?

Note: Mac client features are continuously updated. Please refer to the actual version.

Q: What features are not supported on Linux? Forwarding, favorites, saving to My Drive/Organization Drive, and network diagnostics are not available on Linux.

Only between Windows clients (Windows 7.33.31 and later). Other platforms are not supported.

Q: Which devices support phone conferencing? Can be initiated on Android, iOS, Windows, and macOS. Other platforms are not supported.

Scanning

Q: What’s the difference between Scan and Scan to Login?

Troubleshooting

Network Issues

  1. Use the network diagnostic tool to generate a diagnostic report
  2. Check proxy settings and confirm server address is correct

Message Send/Receive Issues

  1. Check network connection
  2. Confirm whether the organization has restricted send/receive permissions (images/videos/files)
  3. Confirm whether the conversation has Do Not Disturb enabled
  4. Check whether the file has expired

Insufficient Storage

  1. Go to “Settings -> Clear Storage”
  2. One-tap cleanup or cleanup by category
  3. Clean up files per direct/group chat conversation
  4. Contact administrator to check file expiration policy

Client Issues

  1. Try logging out and back in
  2. Clear storage and restart
  3. Use network diagnostic tools
  4. If the issue persists, contact your organization administrator or Lansenger support

Version Notes

Customer Support